NEUROPATHY CARE CENTERS PRIVACY POLICY

Effective Date: December 15, 2024  and

Last Updated: July 8, 2025

1. Overview

Your privacy is important to us. This Privacy Policy explains how Neuropathy Care Centers ("NCC," "we," or "us") collects, uses, shares, and protects your information when you use our website, submit forms, or communicate with us. By using our services, you agree to this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email, zip code, and general location

Health Information: Information you voluntarily submit when describing your symptoms or requesting a consultation

Technical Data: IP address, browser type, referring websites, device identifiers, time zone, cookies, and usage patterns

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We collect this information through:

Website forms and appointment requests

Cookies, pixels, and analytics tools

Communications such as email, text, and phone

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3. How We Use Your Information

We use your information to:

Connect you with a care provider or clinic of your choice

Schedule appointments and follow up on inquiries

Send confirmations, updates, and educational materials

Improve our services through data insights and analytics

Comply with applicable legal obligations

We may also use anonymized, aggregated data to evaluate and enhance our operations.

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4. Sharing Your Information

We do not sell your personal information. We may share it only for the purposes outlined in this policy, including:

With the clinic or provider you choose to contact or schedule with

With third-party vendors and platforms (such as CRM, SMS, email, or call systems) to help us operate our services

With our internal team and authorized affiliates working under strict confidentiality

We may also disclose information if required by law, court order, subpoena, or to protect our rights and interests.

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5. Use of AI Tools

Some support interactions may be powered by artificial intelligence (AI) tools to provide educational or scheduling assistance. These systems:

Are not medical professionals

May occasionally produce inaccurate or incomplete information

Do not retain personal data beyond the session

Operate under internal guidelines for confidentiality and compliance

We recommend verifying all AI responses with a qualified team member or clinic.

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6. Cookies and Tracking Technologies

We use cookies, web beacons, log files, and analytics services to:

Understand user behavior

Customize and improve your experience

Detect and prevent fraudulent activity

You can manage cookie preferences through your browser settings. For more information, visit: http://www.allaboutcookies.org

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7. Marketing and Retargeting

We may use platforms like Google Ads, Facebook (Meta), and other digital tools to deliver relevant ads. These platforms may use cookies and behavioral data to personalize experiences.

You may opt out of targeted advertising through:

Facebook Ad Settings

Google Ad Settings

Digital Advertising Alliance

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8. Data Security and Storage

Your information is stored using industry-standard safeguards. We partner with reputable software platforms, including Go High Level (GHL), for CRM, communication, and scheduling.

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While we implement robust security measures, we cannot guarantee 100% protection from breaches or unauthorized access. By using our services, you acknowledge that third-party platforms carry inherent risks, and NCC is not liable for incidents originating from those systems.

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9. HIPAA Disclaimer

NCC is not a healthcare provider and is not directly governed by HIPAA. However, we voluntarily follow HIPAA-aligned principles to protect sensitive information and share it only with your explicit consent and for coordination purposes.

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10. Your Rights and Choices

You may:

Opt out of emails or texts at any time by replying STOP or using provided links

Request to access, update, or delete your data by contacting us

Limit certain data sharing through browser and device settings

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11. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.

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12. Do Not Track

We currently do not respond to "Do Not Track" signals. However, you may adjust browser settings to limit tracking and cookies.

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13. Policy Updates

We may update this Privacy Policy periodically to reflect changes to our practices, technology, or legal obligations. When we make material changes, we will update the “Last Updated” date and post the revised version on our website. Your continued use of our services after changes have been posted signifies your acceptance of the updated policy.

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14. TCPA & Consent to Communications

By submitting your information through our site, you consent to receive communications from Neuropathy Care Centers via phone, text, and email. These may be sent using automated or pre-recorded systems. Message and data rates may apply. You may opt out at any time.

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15. Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us:

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Neuropathy Care Centers
Email: [email protected]
Phone: (857) 810-5789
Address: 1600 N Main St. Suite A Wheaton, IL 60187